Effective Date: 27 December 2024
At Resinkaa, we take great care in crafting each of our handmade products, ensuring that every item is unique and of the highest quality. Due to the handcrafted nature of our Epoxy Resin and other material artifacts, the processing and delivery time may vary.
Please read our Shipping and Delivery Policy carefully to understand the timeline and expectations for receiving your order.
1. Processing Time
Since each item is carefully handmade, we require a crafting period before shipping your order. Please allow 10 to 25 business days for the production and preparation of your item(s) before shipment. The exact processing time may vary based on the complexity of the design, the number of orders in queue, and the materials used.
You will receive an email notification once your order has been shipped, along with a tracking number (if applicable).
2. Shipping Methods and Rates
We offer various shipping methods based on your location. Shipping costs are calculated at checkout based on the delivery address, the weight of your order, and the selected shipping method.
a) Domestic Shipping:
For customers within [insert country], we use reliable courier services to ensure safe and timely delivery of your handmade products. The estimated delivery time for domestic orders is typically [insert estimated time].
b) International Shipping:
We offer international shipping to a variety of countries. Delivery times for international orders may vary depending on the destination. Shipping may take longer due to customs clearance procedures and local postal services. The estimated delivery time for international orders is generally between [insert estimated time].
Shipping rates will be calculated at checkout based on the destination and order details.
3. Delivery Time
The estimated delivery time for your order will depend on the shipping method you choose and the destination. Please note that while we aim to fulfill and ship your order as quickly as possible, the total delivery time (processing + shipping) can range from 10 to 25 business days.
- Processing Time: 10 to 25 business days (due to the handmade nature of the products)
- Shipping Time: Varies based on location (please see above for domestic and international estimates)
Please keep in mind that external factors, such as shipping carrier delays, holidays, or customs processing (for international orders), may extend the delivery time.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this number to track the progress of your delivery through the courier’s website.
Please allow 24 to 48 hours after receiving your tracking information for updates to appear in the carrier’s tracking system.
5. Shipping Delays
While we make every effort to ensure timely delivery, certain situations may cause delays that are beyond our control. These include:
- Natural disasters or weather conditions
- Customs processing (for international shipments)
- Shipping carrier issues
- High-demand periods, including holidays and sales events
If there is a delay in your order’s shipment, we will notify you as soon as possible and do our best to resolve the issue.
6. Shipping Address
It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. Resinkaa is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
If you notice an error in the shipping address after placing your order, please contact us immediately at [insert contact details], and we will do our best to assist you.
7. Order Tracking Issues
If you experience any issues with tracking your order or if you do not receive your package within the estimated time frame, please reach out to our customer service team. We will investigate the issue and work with the carrier to resolve any shipping problems.
8. Import Duties and Taxes (For International Orders)
For international orders, please note that import duties, taxes, and customs fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend checking with your local customs office for information on possible import fees before placing an order.
9. Missing or Lost Packages
In the unlikely event that your package is lost or missing during transit, please contact us immediately. We will assist you in filing a claim with the carrier (if applicable) and help track down your order.
However, we are not responsible for any packages that are marked as “delivered” by the carrier but are not received by the customer. Please ensure your shipping address is safe and secure for deliveries.
10. Contact Us
If you have any questions or concerns about shipping, delivery, or the status of your order, please don’t hesitate to contact us:
- Email: [info@resinkaa.com]
- Phone: +91 7002266750
- Address: Lokhra, Guwahati, Kamrup Metro, Assam 781034, India
We value your business and are here to help ensure you have a smooth and positive shopping experience with Resinkaa!